i4connected Knowledgebase 5.6

Management of Manual Event with SLA

Abstract

The scope of present tutorial is to guide you through the life cycle of a manual event, from the perspective of an administrator user.

The scope of present tutorial is to guide you through the life cycle of a manual event, from the perspective of an administrator user.

  1. Log into the i4connected portal, as administrator user.

  2. Click on the Manual Events tile.

  3. The Select Manual Events panel is opened.

    Manual_Events_panel_and_tile.jpg
  4. In this view, click the Manage toolbar button.

    Manage_button.jpg
  5. The Events panel is opened. In this view, click on the Add toolbar button.

    Add_button.jpg
  6. In the Add event panel, fill in the following fields:

    Add_event_panel.jpg
    1. Name - type in the name of the new event definition.

    2. Enable the Manual Event toggle button.

    3. Enable the Acknowledge interval toggle button and set the interval to 3 Minutes.

    4. Enable the Ownership interval toggle button and set the interval to 5 Minutes.

    5. Enable the Close interval toggle button and set the interval to 10 Minutes.

  7. Save the new Manual Event.

  8. Refresh the Select Manual Events panel.

  9. The new created Manual Event is displayed in the list view.

  10. Select the new Manual Event to open the Publish Manual Event panel.

    Publish_Manual_events.jpg
  11. In the Publish Manual Event panel organise the following settings:

    1. Set the desired Event context (example - Log book)

    2. Add a comment for the Event Occurrence

    3. Set the Event Priority (example - High Priority)

  12. Click the Publish button to trigger the Event Occurrence.

  13. The Alarms icon in the top bar of the application is updated as follows: the number of Online Alarms is increased and the color highlight is inherited from the selected Event Priority - in this case, red.

    Alarms.jpg
  14. Click on the Online Alarms icon.

  15. The Alarms panel is opened. In this view, the new Event occurrence is visible.

    Manual_Event.jpg
  16. To avoid the SLA triggering for the Acknowledgement, Ownership and Close intervals, make sure to take the following steps:

    1. Mark the event occurrence and click the Acknowledge toolbar button, within 3 minutes.

      Ack_done.jpg
    2. Mark the event occurrence and click the Take Ownership toolbar button, within 5 minutes.

      Ownership_done.jpg
    3. Mark the event occurrence and click the Close toolbar button, within 10 minutes.

      Close_done.jpg