i4connected Knowledgebase 5.6

Publish Sets

Abstract

Publish sets are combinations of filters and rules which identify which events should be processed through the notification system.

This article describes the i4messenger Publish Sets. Publish sets are combinations of filters and rules which identify which events should be processed through the notification system.

Management of publish sets can be done under the Manage Publish Set List panel available via the Manage Publish Set List tile. Users having the Manage messenger permission enabled can view, add, edit and delete publish sets.

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The Publish Set List tile and panel

Note

Users that do not have the Manage messenger permission enabled will be only allowed to view the list of Publish Sets, but further actions are not allowed.

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The Publish Sets List panel in view mode

The Manage Publish Set List panel features the following actions:

Viewing, filtering and refreshing the Publish Set List
Abstract

Check out this article and learn more details about the Publish Sets list, the filtering mechanism and the refresh option.

The Manage Publish Set List panel displays all the existing Publish Sets.

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The Manage Publish Set List panel

In this view, the user is provided with a basic filtering mechanism which performs a search after the Publish Set name or parts of the name.

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Example of filter applied to the Publish Set list

TIP

For a detailed description of simple filtering mechanism, please also visit the Simple Filter article.

By clicking the Refresh toolbar button, the list of Publish sets is refreshed to display the most updated version of the page.

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The Refresh button

Adding new Publish Sets
Abstract

Start adding new Publish Sets to your i4messenger application. Read more details about the needed settings by opening this article.

It is possible to create new Publish Sets, by clicking the Add toolbar button.

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The Add button

In the Add publish set panel the user having at least the the Manage messenger permission enabled, is provided with the following settings:

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The Add publish set panel

  • Name - the name of the Publish Set

  • Description - a friendly description of the Publish Set

  • Response Team - enables the selection of a Response Team, from the dedicated panel. The selected entity is the initial Response Team that will process an Event after the occurrence passes through the Publish Set filter.

    Note

    A Response Team can be associated with multiple Publish Sets. However, if a response team is delegated both as regular and escalation team, the users may receive unnecessary notifications (some from the own Publish Set and others from the Escalation Publish Set).

    Hence, the recommendation is that an Escalation Team has no associated Publish Sets.

  • Filters - allows the user with the possibility to apply Events, Parts, Objects and Priority Filters.

    As the filters are not mandatory, a Publish Set with no selected filters, will be considered and all Event occurrences will be able to pass through it. On the other hand, if an event does not pass the below described filter settings, it will not go further to the event notification processing pipeline.

    • Event filters - opens the Events filter panel, where all the i4connected Events are listed. Adding an Event filter will allow the Publish Set to filter event occurrences by the event’s group, type and event definition.

      Besides the Manage messenger permission, the Event filters also requires the View events permission to be enabled.

      Tip

      For more details concerning the Events filters panel, please also visit the dedicated article here.

    • Parts filters - opens the Parts filter panel, where all the i4connected Parts are listed. Adding a Parts filter will allow the Publish Set to filter the event occurrences, by checking their parts information, against a set of parts, orders and article IDs.

    • Object filters - opens the Object filters panel, where all the i4connected Objects are listed, as follows:

      • Organizational Units

      • Sites

      • Areas

      • Devices

      Adding Object Filters will allow the Publish Set to filter event occurrences by checking their source against a set of allowed sites, areas, organizational units and devices. The fact that the source is being checked, the Object Filters will be considered by i4messenger only if the Event Source is a Device.

      Tip

      For more details concerning the Object filters panel, please also visit the dedicated article here.

    • Priorities - enables the selection of one or multiple Priorities, by clicking the priority labels displayed in the panel. Adding a Priority Filter will allow the Publish Set to filter event occurrences based on their priority,

      Besides the Manage messenger permission, the Priorities filters also requires the View events permission to be enabled.

Editing Publish Sets
Abstract

Learn how to update the settings of your Publish Sets and start making changes right now. For more details, read this article!

The user having at least the Manage messenger permission enabled can change the settings of a Publish Set by opening it in edit mode.

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Open Publish Set in edit mode

The Edit Publish Set panel allows the possibility to change all the settings. To preserve the changes, the user can click the Save bottom button. To leave the edit mode without processing any changes, the user can click the Close button.

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The Edit publish set panel

Deleting Publish Sets
Abstract

Some of your Publish Sets have become obsolete? Remove them in a few easy steps just as described in this article!

The Delete publish set panel provides the user with the possibility to permanently remove a publish set. By clicking the Delete toolbar button, the Delete publish set panel is opened. The Delete publish set panel is available for users having at least the Manage messenger permission enabled.

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The Delete button

In the Delete publish set panel the user is required to fill in the provided confirmation code and click the Delete button, to remove the selected entity.

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The Delete Publish Set panel