i4connected Knowledgebase

SMS Event notifications

The event notifications can be delivered via SMS, through the Twilio provider. Twilio is a cloud communications platform which allows its users to perform communication functions, such as sending and receiving text messages.

As described in the Edit event notification settings article, the SMS settings expect the Twilio Account SID, the Twilio Auth Token and the Sender Phone Number.

SMS_settings.jpg

The SMS Provider settings

Unlike the emailing workflow, the SMS event notifications are limited to a total amount of 160 alpha-numeric characters per SMS. Twilio does not support batching notifications, instead each notification is sent out as a separate message.

On the other hand, the benefit of this provider is the delivery speed which pushes the event notifications through the channel.