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i4scada Knowledge Base

Email Service Messaging Section

Abstract

Check out this article, for all you need to know about configuring the i4scada Email Messaging Service.

The Email Service Messaging section allows the user to configure the settings for sending and receiving email messages with Messenger or MessengerPro.

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Email Service Messaging Section

The options listed in the Email Service Messaging section are split into four categories: General, Communication, Format, and Confirmation.

The settings will only be saved upon pressing the Save button.

General options
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Email Service Messaging General options

UI Option

Description

Active

Toggles the Email service on or off. If disabled, the Email service won't be available in Messenger or MessengerPro.

Sender

The email address used for sending the alarm email and receiving the confirmation replies.

Pause time after transmission error

The period of time (in minutes) to wait before sending again the alarm email, if an error was encountered when sending it initially.

Lifetime for alarm message

The life time (in minutes) for an alarm email, in case of a persistent transmission error. The message will be deleted from the system after this time passes.

Send priority

The priority for sending the alarm emails: Low, Normal, or High.

Communication options

The Communication options allow the configuration of the SMTP/POP3.

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Service Messaging Communication options

UI Option

Description

SMTP/POP3

If selected, Messenger sends the alarming emails using the SMTP or POP3 protocols and receives confirmation replies using the POP3 protocol.

Use RAS

Allows the selection of the preferred dial-up connection, if used. All the available dial-up connections will be listed in the drop-down box.

Timeout

The period of time to wait before redialing, when the dial-up connection cannot be established.

Send authentication

The sending method for emails: POP3 or SMTP.

SMTP Settings

The configuration is required when sending emails using the SMTP protocol. SMTP settings are used to send emails (e.g. for sending alarming emails) or feedback notifications (success, error, or invalid request) after Messenger received a confirmation email.

  • Server: the SMTP email server;

  • Port: the SMTP port (by default 25);

  • User: the user name required by the server for SMTP authentication;

  • Password: the password required by the server for SMTP authentication;

  • Secure communication (SSL/TLS): enables the SSL/TLS security for sending emails.

POP3 Settings

The configuration required when sending/receiving emails using the POP3 protocol. POP3 settings are used to receive confirmation reply mails (if active) or when sending alarming mails, if the user selected POP3 authentication.

  • Server: the POP3 email server;

  • Port: the POP3 port (by default 110);

  • User: the user name required by the server for POP3 authentication;

  • Password: the password required by the server for POP3 authentication;

  • Secure communication (SSL/TLS): enables the SSL/TLS security for sending emails.

Format options

The Format options allows the configuration of the header and footer of the email template.

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Service Messaging Format options

UI Option

Description

Header

The email header.

Footer

The email footer.

Confirmation options

The Confirmation options allows the configuration of the email message replies and feedback notifications.

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Service Messaging Confirmation options 

UI Option

Description

Active

If enabled, the system will check for incoming replies to the alarm email message, using the POP3 settings defined in the Communication tab. If disabled, the user will not be able to issue any command (e.g. acknowledgment) via email reply.

Polling interval

The time interval (in minutes) between two consecutive queries for replies to the alarm email message.

Successful confirmation

The feedback notification will be sent back to the user if the command sent by the user when replying to the email (e.g. confirmation or alarm acknowledgment) was successfully executed.

The user has the possibility to edit the following options for the success confirmation:

  • Active: toggles the success feedback notification on or off. If turned off, the system will not notify the user if the command was successfully executed.

  • Subject: the subject of the feedback notification message.

  • Body: the body of the feedback notification message.

Error occurred

The feedback notification will be sent back to the user if an error occurred while executing the command sent by the user when replying to the email (e.g. confirmation or alarm acknowledgment).

The user has the possibility to edit the following options for the error notification:

  • Active: toggles the error feedback notification on or off. If turned off, the system will not notify the user if an error occurred when the command was executed.

  • Subject: the subject of the error feedback notification message.

  • Body: the body of the error feedback notification message.

Invalid request

The feedback notification will be sent back to the user if the command sent by the user when replying to the email (e.g. confirmation or alarm acknowledgment) is invalid.

The user has the possibility to edit the following options for the invalid request notification:

  • Active: toggles the invalid request feedback notification on or off. If turned off, the system will not notify the user if the command is invalid.

  • Subject: the subject of the invalid request feedback notification message.

  • Body: the body of the invalid request feedback notification message.