WEBfactory 2010

Acquiring logged information for WEBfactory support team

Abstract

Check out this article and learn how to acquire information for the WEBfactory 2010 support team when needed.

Logs

Windows

  • Export Application Event Log

  • Export Installation Event Log

  • Export System Event Log

IIS

  • Copy of IIS Log Files

WEBfactory

  • Export WEBfactory Event Log

  • Copy of the WEBfactory Log files (WCS or OPC Log files)

Silverlight

  • Copy of the log files from the Silverlight runtime logs stored in the application memory storage (WFSilverlightTrace.txt) related to all clients and server. Because the file path is variable, please search for that file.

Additional Information
  • HDD free space / used space / HDD full?

  • Database current size / database full?

  • Clients: does the actual client still get data? How many clients are connected?

  • Memory: what is the currently used memory, what is he CPU load?

  • Task Manager: Information of CPU load, memory, Handles, Threads, GDI Object.

  • Create a snapshot of a virtual machine.

Activate Logging
  • Windows: no special settings needed.

  • IIS: configure Internet Information Service Manager.

IIS Logging options

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Setting the IIS logging

  • On Windows 2003 Server, the IIS Logging settings are made at the Default Web Site Properties.

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Windows 2003 Server

  • Setup WCS Logging.

  • EventViewer: set the Maximum log size to 20480 KB (EventViewer > Applications and Services Logs > WEBfactory > Properties)

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Setting up the log size for WEBfactory logs in EventViewer

  • Activate Silverlight application storage

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Enabling application storage in Silverlight