WEBfactory 2010

Email Messaging Service Section

Abstract

Check out this article, for all you need to know about configuring the WEBfactory 2010 Email Messaging Service.

The Email Messaging Service section allows the user to configure the settings for sending and receiving email messages with Messenger or MessengerPro.

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The Email Messaging Service section

The options listed in the Email Messaging Service section are split in four categories: General, Communication, Format and Confirmation.

The settings will only be saved upon pressing the Save button.

General options
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UI Option

Description

Active

Toggles the Email service on or off. If disabled, the Email service won't be available in Messenger or MessengerPro.

Sender

The email address used for sending the alarm email and receiving the confirmation replies.

Pause time after transmission error

The period of time (in minutes) to wait before sending again the alarm email, if an error was encountered when sending it initially.

Lifetime for alarm message

The life time (in minutes) for an alarm email, in case of a persistent transmission error. The message will be deleted from the system after this time passes.

Send priority

The priority for sending the alarm emails: Low, Normal or High.

Communication options

The Communication options allows the configuration of the SMTP/POP3 or Exchange email services.

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UI Option

Description

Exchange

If selected, Messenger sends the alarming emails/receives confirmation replies using the Exchange service.

SMTP/POP3

If selected, Messenger sends the alarming emails using the SMTP or POP3 protocols and receives confirmation replies using the POP3 protocol.

Use RAS

Allows the selection of the preferred dial-up connection, if used. All the available dial-up connections will be listed in the drop-down box.

Timeout

The the period of time to wait before redialing, when the dial-up connection cannot be established.

Send authentication

The sending method for emails: POP3 or SMTP.

SMTP Settings

The configuration required when sending emails using the SMTP protocol. SMTP settings are used to send mails (e.g. for sending alarming mails) or feedback notifications (success, error or invalid request) after Messenger received a confirmation email.

  • Server: the SMTP email server;

  • Port: the SMTP port (by default 25);

  • User: the user name required by the server for SMTP authentication;

  • Password: the password required by the server for SMTP authentication;

  • Secure communication (SSL/TLS): enables the SSL/TLS security for sending emails.

POP3 Settings

The configuration required when sending/receiving emails using the POP3 protocol. POP3 settings are used to receive confirmation reply mails (if active) or when sending alarming mails, if the user selected POP3 authentication.

  • Server: the POP3 email server;

  • Port: the POP3 port (by default 110);

  • User: the user name required by the server for POP3 authentication;

  • Password: the password required by the server for POP3 authentication;

  • Secure communication (SSL/TLS): enables the SSL/TLS security for sending emails.

Format options

The Format options allows the configuration of the header and footer of the email template.

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UI Option

Description

Header

The email header.

Footer

The email footer.

Confirmation options

The Confirmation options allows the configuration of the email message replies and feedback notifications.

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UI Option

Description

Active

If enabled, the system will check for incoming replies to the alarm email message, using the POP3 settings defined in the Communication tab. If disabled, the user will not be able to issue any command (e.g. acknowledgment) via email reply.

Polling interval

The time interval (in minutes) between two consecutive queries for replies to the alarm email message.

Notification: Successful confirmation

The feedback notification that will be sent back to the user if the command sent by the user when replying to the email (e.g. confirmation or alarm acknowledgment) was successfully executed.

The user has the possibility to edit the following options for the success confirmation:

  • Active: toggles the success feedback notification on or off. If turned off, the system will not notify the user if the command was successfully executed.

  • Subject: the subject of the feedback notification message.

  • Body: the body of the feedback notification message.

Notification: Error occurred

The feedback notification that will be sent back to the user if an error occurred while executing the command sent by the user when replying to the email (e.g. confirmation or alarm acknowledgment).

The user has the possibility to edit the following options for the error notification:

  • Active: toggles the error feedback notification on or off. If turned off, the system will not notify the user if an error occurred when the command was executed.

  • Subject: the subject of the error feedback notification message.

  • Body: the body of the error feedback notification message.

Notification: Invalid request

The feedback notification that will be sent back to the user if the command sent by the user when replying to the email (e.g. confirmation or alarm acknowledgment) is invalid.

The user has the possibility to edit the following options for the invalid request notification:

  • Active: toggles the invalid request feedback notification on or off. If turned off, the system will not notify the user if the command is invalid.

  • Subject: the subject of the invalid request feedback notification message.

  • Body: the body of the invalid request feedback notification message.